Frequently Asked Questions

As soon as your payment is confirmed via Stripe, you'll receive an email with your secure download link. All files are delivered as PDF format and are available for re-download any time.

All Madevia products are delivered as high-resolution PDF files, optimized for both digital reading (iPad, tablet, phone, computer) and home printing.

Absolutely! All products are print-ready at 300 DPI. Print on standard letter-size or A4 paper at home, or take your file to a local print shop for best results.

First, check your spam or junk folder — our emails sometimes land there. If you still can't find it after 10 minutes, email us at hello@madevia.com with your order number and we'll resend immediately.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) via Stripe. Stripe is fully secure and PCI-compliant — your card details are never stored by us.

Applicable sales tax is calculated automatically by Stripe based on your location and will be shown at checkout before you complete your purchase.

Yes! A purchase receipt is automatically emailed to you after every order. If you need a formal invoice, reach out to us at hello@madevia.com.

Because digital products are delivered instantly, all sales are generally final. However, we stand behind every product. If you're unsatisfied for any reason, contact us within 30 days and we'll work with you to make it right — whether that's a replacement, an exchange, or a refund at our discretion.

Yes! Email us at hello@madevia.com within 14 days of purchase and we'll swap it for the right product for you.

Our products are licensed for personal use only. Please don't share, redistribute, resell, or reproduce any part of our digital products. If you'd like to share the love, send your friends to our shop!

Standard products are for personal use only. For commercial licensing or bulk purchases, please reach out to us at hello@madevia.com to discuss options.